INFORMATION REGARDING OUR
OPERATIONS DURING COVID-19
Updated June 10, 2021
On Friday June 11, 2021 our showroom at 482 Belmont will reopen with a reduced occupancy limit, and priority will be given to those who have an appointment. We remain committed to new practices introduced in the past year to support safe shopping during our reduced shopping hours, Monday through Saturday 10am to 5pm.
Appointments can be made using the chat feature on our website, by contacting your favourite design consultant or emailing us at [email protected]. Please indicate the number of people shopping with you and your objectives in your message when requesting an appointment. We recommend booking appointments at least 24 hours in advance, however, we can often accommodate same-day requests.
In order to limit capacity and maintain a safe work/shopping environment for all who visit us we have updated our store policy to include the following changes:
- All staff and customers MUST wear a mask and clean their hands upon entering.
- Stay at least 2 metres away from staff and other shoppers and limit physical contact with furniture and store fixtures.
- All appointments will be limited to a maximum of 2 clients.
- At this time we ask that children not accompany adults to scheduled appointments while we work to respect guidelines in place that limit capacity and allow for safe social distancing.
If you are showing any signs of possible illness, STAY HOME and reschedule your appointment. Symptoms may include cough, runny nose, fever or shortness of breath. Do not enter if you have travelled outside of Canada in the last 14 days.
NO-CONTACT FURNITURE DELIVERY
In addition to our standard white glove in-home delivery service, we will continue to offer threshold delivery service where we will deliver your furniture by appointment as close to your door as possible without physically entering your home or building. At time of booking you must confirm that you are able to move the furniture inside without our assistance. Any outstanding balance must be settled in advance by credit card or e-transfer, as our delivery personnel will not be able to accept payment in person. You will receive a phone call when we arrive notifying you that we are dropping your items off but ask that you remain inside your home during the delivery process.
No-Contact Front Door Delivery Costs By City:
Waterloo Region: $70
All other areas please email [email protected] to request a delivery quote.